Decisional Role
Disturbance Handler - Move quickly to take corrective action to deal with unexpected problems facing the organization
from the external environment, such as a crisis from an oil spill, or from the internal environment, such as producing faulty
goods or services.
Entreprenour - Commit organizational resources to develope innovative goods and services; decide to expand internationally
to obtain new customers for the organization's products.
Negotiator - Work with suppliers, distributers, and labor unions to reach agreements about the quality and price
of input, technical, and human resources; work with other organizations to establish agreements to pool resources to work
on joint projects.
Resource Allocator - Allocate organizational resources among different functions and departments of the
organization; set budgets and salaries of middle and first-level managers.
Informational
Dissemninator - Inform (employees/Teamates) about changes taking place in the external and internal environments
that will affect them and the organization; communicate to (employees/Teamates) the organization's vision and purpose.
Monitor - Evaluate the performance of managers in different functions and take corrective action to improve their
performance; watch for changes occuring in external and internal environments that may affect the orginization in the future.
Spokesperson - Launch a national advertising campaign to promote new goods and services; give a speech to inform
the local community about the organization's future intentions.
Interpersonal
Figurehead - Outline future organizational goals to (employees/Teamates) at company meetings; open a new headquarters
building; state the organization's ethical guidelines and the principles of behavior (employees/Teamates) are to follow in
their dealings with customers and suppliers.
Leader - Provide an example for (employees/Teamates) to follow; give direct commands and orders to subordinates;
make decisions concerning the use of human and technical resources; mobilize employee support for specific organizational
goals.
Liason - Coordinate the work of managers in different departments; establish alliances between different organizations
to share resources to produce new goods and services.
